After reviewing our policies as well as consulting with local government and medical experts we are glad to announce that C+S will continue operating in a limited form during this "shelter in place" order. Most bike shops and repair services have been found to be essential services for our community and are being encouraged to stay open. Our first priority while operating is to reduce the likelihood of our staff and clients being exposed to Covid-19. To achieve this we will be operating our Mission location & Mobile Bike Repair Service with a new "ZERO CONTACT" policy. This policy will be explained in further detail with each scheduled service but essentially it will reduce the risk of transmission and provide peace of mind to everyone involved.
While operating within the "shelter in place" order time frame we will be prioritizing service for emergency, medical and critical infrastructure workers. Please reach out to us or book through our Online Booking Tool if you are an EMS/critical infrastructure worker and need help with your bike, we will automatically update your appointment to your earliest preferred slot.
Each bike we service will go through a comprehensive checklist of disinfecting and cleaning before and after we work on the bike. This checklist will cause each service to take approximately 20 mins longer than the service by itself - we will be including this at no extra charge.
There are three kinds of bike shops: Most shops have a service department out of necessity, subsidized by bike sales and are of of average quality (think quantity over quality). Other shops have a focus on high quality work while sidelining convenience and making prices higher, subsidizing the lack of bike sales. Then there are the mobile only bike shops: haunted by logistical issues, inventory restrictions and (often) franchising costs.
CIVIC+Sprocket is a new kind of shop that aims to offer the best customer service, convenience, value and-of course - quality service. Although we do carry some bikes for retail you will not find a pressuring sales person at our shop. You will find a patient, confident and diligent mechanic greeting you at the door, whether that be the door of our MOBILE BIKE SHOP or the door of our 650B Florida st location.
CIVIC+Sprocket is first and foremost a service business, we care about your bike and strive to give it the best service possible.